Order Information,
Terms & Policies
Page Updated 5/8/08

Please note: Your choice of final checkout forms has changed as of today. Don't be alarmed, we have done that on purpose for technical reasons. All checkout forms are still secure at the point where you actually have to enter any of your information!

General
Shipping Information
Privacy
Security
Satisfaction Guarantee
Returns & Refunds
Damaged in Shipping
Handmade Jewelry Guarantee
Custom, Special Order & Made to Order Items
Handling Charges
Sales Tax
Returned Check
Non-USA / International Orders
Wholesale

General: You must be 18 or over to purchase items online at CrystalsAndJewelry.com.
All orders are handled on a first come, first served basis due to the individual nature of many of the items. All orders must be prepaid, including prepayment of shipping. If the item you want to order was sold but not yet marked on the site, I will either give you a store credit or a refund, your choice. Confirmation of information or additional details may be needed to process your order, and in this case, I will contact you personally. All prices shown are in US dollars and all payments must be in US dollars.
The terms stated at the time of your order will be in effect for that order. I reserve the right to change prices at any time, and to fix or cancel orders with pricing problems due to typographical or other errors on this website. I reserve the right to change my policies and terms at any time.

Metaphysical and healing lore is for reference, educational, inspirational, and entertainment purposes only. Mystical lore on healing and spiritual healing information is not to be misconstrued as prescription, diagnosis or healthcare information. See your Doctor or other healthcare practitioner for all ailments, disease and injury. By using this site and associated materials, accessing this metaphysical and healing lore information, and/or purchasing items from Robyn A Harton Creative, you acknowledge and agree that you personally assume responsibility for your use or misuse of this lore.

Shipping Information:

Please allow 3 business days to prepare your order BEFORE shipment. All regular stock items are normally shipped by Crystals and Stones Haven in Florida, Chuck's company, who I have contracted for order fulfillment. Special order, custom orders, and occasionally regular orders may be shipped from my office in Virginia. Some orders may be shipped in two packages, but you will be charged for only one shipping charge! Orders that include special order or made to order items will be shipped when those items which require additional tiem are ready. All orders go out as quickly as possible. Shipping time will then depend on the method of shipment you choose. Special orders, made to order items, custom jewelry, unusually large orders, or during exceptionally heavy sales periods such as holidays, and the like, may take additional time to ship. You will receive an email when your order has been shipped so that you know when to expect it.

Purchases are shipped according to the shipping method you choose. Shipping methods currently available in the US are US Postal Service Priority Mail and US Postal Service Express Mail. Fed Ex shipping can be arranged for an additional charge. Shipping rates are estimated according to the shipping method chosen and weight rounded to the nearest 1/10th of a pound including packing materials, as calculated by the shopping cart. APO, FPO, and US Territories & Possessions that can receive USPS Priority Mail can have orders shipped via USPS at the same cost as USA orders. Shipping and handling fees are non-refundable.

Credit card purchases will be shipped to the person whose name is on the card at the billing address of the card. ONLY For USA orders (those with a USA billing address) you may request shipment to a different address or as a gift and it will be reviewed and handled on a case by case basis.

Shipping Insurance: I currently "self-insure" shipments under $100. All USA orders $100 and will have insurance and I will pay the insurance charge. Insured parcels must be signed for.

Shipping Rates for USA orders: For USA orders over $75.00 (after any discounts), Priority Mail shipping (or UPS, at my discretion) is FREE! For other USA orders, shipping is calculated by the shopping cart according to the shipping method chosen and the estimated weight including packing materials, rounded to the nearest 10th of a pound.

Privacy: I NEVER sell, lease, share or rent any personal information given to me at CrystalsAndJewelry.com. All personal information is held in strict confidence and is used only to process orders and related legitimate business between you and Robyn A Harton Creative, or as required by law. See the privacy policy page for more detailed explanation.

Security: When you go to enter your personal and payment information to checkout, your information is is handled by my contracted secure, Verisign and HackerSafe shopping cart service (Americart) and passed on to a Verisign approved secure gateway to process your credit card information (AuthorizeNet or PayPal) and from there goes to the credit card merchant banks which is where the payment is ultimately charged. In the case of direct PayPal payments, only PayPal has your credit card information. All services that handle your information to process your credit card payment are PCI DSS compliant. I have chosen these world class services specifically to ensure that your credit card information stays secure at all times.

Checks or money orders mailed for payment are handled by me personally, and are only seen by me, the post office (in the case of Canada Post money orders being cashed) and my bank. So the only people who have access even to the information written on your checks or money orders is me and the post office or bank personnel required to handle them. I, the post office, and the bank, are committed to keeping your information secure.

Satisfaction Guarantee: Your satisfaction is guaranteed or you can return your items for a refund or web-store credit. Please note that special order, made to order, and custom orders may only be returned for web-store credit or exchange.

Reserved Items: See my Reserved page for full info on Reserved items.

Returns & Refunds: If you are not satisfied with your purchase, just contact me immediately to let me know to expect the return and get return authorization. Return the items in original condition postmarked within 10 days of receipt. Regular stock items will be refunded when returned according to these terms. Custom, special order, and made to order items may be exchanged for web-store credit. Please insure your returns in case of loss or damage in shipping, as I cannot give refunds or exchanges for items that don't arrive back to me in the condition they left in. Refunds cannot be made for items returned postmarked more than 10 days after you receive the item or if you do not contact me to approve the return. In these cases, you may receive web-store credit good for any item currently available at CrystalsAndJewelry.com depending on the situation. Shipping and handling fees are non-refundable.

Damaged In Shipping: If your item(s) arrive in a damaged condition, save ALL the boxes and packing materials, as well as the items. Then contact me immediately and I will help straighten it out. You must save all packing materials in the event that a postal or insurance inspector needs to see them for insurance purposes. They made that rule, not me. :)

Handmade Jewelry Guarantee: I guarantee my handcrafted jewelry to be free or defects in materials and workmanship -- for life! If your jewelry that I have made breaks in the course of normal wear, I will repair or replace it, free. As with all fine jewelry, normal wear does not include swimming, bathing, housework, sports, strenuous activity, being chewed on or run over or stomped on, chemicals, and other such things unsuitable for fine jewelry. (Nope, I don't make cheap discount store jewelry that you can mash and toss.) I will repair or replace it at my discretion, depending on the feasibility of the two options. If your jewelry does get damaged in the course of "abnormal" wear, I'll be glad to fix or replace it at the most reasonable repair fee I can.

Custom, Special Order and Made to Order Items: Custom, Special Order and Made to Order items must be prepaid and can take an additional two to four weeks to get shipped depending on what it is. If you place an order for both regular stock and these special items, your order will be shipped when ALL items are ready. If you are in a rush for the regular stock items, please let me know and I'll do my best to get it to you when you need it. All custom, special order and made to order items must be prepaid and are non-refundable, although if for some reason you are not satisfied, you may return them for a web-store credit good for anything in stock at CrystalsAndJewelry.com.

Payment Methods:

I accept MasterCard, Visa, American Express, Discover and PayPal online via secure shopping cart. Just use the shopping cart!

I also accept checks and money orders (US and Canada only). Just use the shopping cart to create a printable order form to mail with your payment, and send your payment to the address on the print out. Orders will be held for until payment has arrived and cleared in my bank. Note: If you do not use the shopping cart to fully process and print the order, I have no record of it, so I cannot hold items for you.

Cancellation Policy: I reserve the right to cancel any order for any reason. Refunds will be given for any orders so cancelled.

Handling: I do not impose any handling charges at this time.

Sales Tax: Sales tax will be added to orders where it is required by law that I collect sales tax. At this time it is to orders shipped to addresses in the State of Virginia unless appropriate sales tax forms are filled out and faxed to me.

Returned Check Policy: There is a $25 fee for each time a check is refused/returned for any reason by your bank, which may happen up to twice per check. If a check is returned by the bank for any reason, payment by money order or cashier's check will be required in order to ship the items. Returned check fees and amounts may be recovered by a collection agency or other legal method.

Non-USA / International Orders: Non-USA/International orders are now handled by the shopping cart using the payment method of PayPal to use PayPal to process PayPal funds or credit cards! There has been some confusion with non-USA customers wanting orders shipped to various places other than their Paypal address (the billing address), so to make it crystal clear: Non-USA orders are shipped to the registered/confirmed/verified PayPal address only.
Minimum order for Non-USA/International orders is $100 before the shipping is added, due to the additional research and time to pack these orders. If you place an order below the minimum, we will contact you once to either add items to meet the minimum or pay the difference as a service fee. If we do not hear from you within 3 days, we will cancel your order and refund your payment. If Non-USA orders cannot be shipped for some legal reason or require Registered Mail shipping to arrive safely, we will contact you by email with additional information. Individual international order terms vary according to postal regulations and applicable laws, and include all the terms shown on this page. YOU are responsible for seeing that all items you order and pay for are acceptable to ship into your country. Non-USA orders may be held by customs for extended periods of time for inspection , and we cannot be responsible for this or do anything about it. We use US Post Office Insurance and Registered Mail guidelines to determine when we are able to re-ship or get insurance for not-received international orders(usually 45 days or more) and you agree to abide by this by placing an order to ship to a Non-USA address. Non-USA orders will be shipped only via insured Priority Mail International or Registered Mail. We get a discount on Priority Mail International, which we use to cover the insurance cost. If Priority Mail International is not available or the insurance cost is more than the discount, we will contact you with further instructions. If we determine that we cannot ship your order to you safely, it will be cancelled and your payment refunded.

Wholesale
At this time we are not able to offer wholesale pricing. Thanks for your understanding!